724.963.5607
Tori J. Kozak tori.k@hgiuniontown.com
469 Hopwood Fairchance Rd. Uniontown, PA 15401
Education
SLIPPERY ROCK UNIVERSITY, Slippery Rock, Pennsylvania
Bachelor’s of Science – Resort, Recreation & Hospitality Management
& a minor degree in Business Administration 2014
LAUREL HIGHLANDS SCHOOL DISTRICT, Uniontown, Pennsylvania
High School Diploma, 2010
Professional Experience
HILTON GARDEN INN – Uniontown, Pennsylvania
Front Office Manager Dec. 2015 – Present
· Manages the front office team and assists managing the food & beverage and laundry departments
· Communicates with all departments to coordinate packages, room blocks, VIP guests & banquet events
· Responds to and resolves all guest and employee concerns or issues in a timely manner
· Sets daily and monthly goals to obtain more members and room revenue
· Invoices and balances all house accounts, group master accounts, direct bills and reservations daily
· Records all departments cash intake and outflow
· Participates in monthly profit & loss conference calls
· Hosts and participates in weekly team and management meetings
· Completes purchase orders for pantry, office supplies and any other hotel needs through various vendors based on budget
· Communicates directly with group contacts to confirm and secure event dates
· Generates group room & function contracts, banquet event orders & banquet checks
NEMACOLIN WOODLANDS RESORT & SPA – Farmington, Pennsylvania
Spa Guest Services Supervisor Sept. 2014-Jan. 2016
· Schedule, confirms and bill guests spa services
· Coordinate small group reservations and packages
· Audit personal daily intake and outflow of cash
· Resolve appointment and guest conflictions
· Promote monthly spa packages and promotions
VACATIONLAND FAMILY CAMPGROUND – Sandy Lake, Pennsylvania
Recreation Coordinator – Internship May 2014-Sept. 2014
· Coordinated events for 18 themed weekends
· Planned and hosted activities for adults and children of all ages
YANKEE CANDLE COMPANY – Grove City, Pennsylvania
Second Assistant Manager Sept. 2012-Sept. 2014
• Set & exceeded weekly, monthly and quarterly sales goal
• Assisted in creating and updating employee schedule
• Controlled and counted inventory monthly
NEMACOLIN WOODLANDS RESORT & SPA – Farmington, Pennsylvania
Kids Klub Attendant May 2011-Jan 2012
• Tended to children ages 6 weeks to 16 years old
• Coordinated daily group activities for all children
• Assisted with holiday events and parades on property
• Assisted children and adults at the Adventure Center with canopy tours, rock climbing and zip-lining
Training/Achievements
• OnQ
• RAMP
• Delphi – Salesforce
• CPR Certified as of 2017
References
Kathi Suprek – Hilton Garden Inn – General Manager – 412-303-3765
Katlyn Hatcher – Woodlands Spa – Spa Director – 724-329-6772
Lisa Shadron – Vacationland Family Campground – Owner & Operator – 724-854-2610
Marcia Ward – Yankee Candle – General Manager – 724-748-3233
Skills
- ADP
- Delphi-Salesforce
- Micros
- On-Q
- TimeSaver
Education
-
August 2010-May 2014
Bachelor's of Science Resort, Recreation & Hospitality Management at Slippery Rock University
Experience
-
December 2015 - Present
Front Office Manager at Hilton Garden Inn Uniontown
To contact this candidate email tori.k@hgiuniontown.com