Tori Jade Kozak

724.963.5607

Tori J. Kozak                                                           tori.k@hgiuniontown.com

469 Hopwood Fairchance Rd. Uniontown, PA 15401

 

 

Education

SLIPPERY ROCK UNIVERSITY, Slippery Rock, Pennsylvania

Bachelor’s of Science – Resort, Recreation & Hospitality Management

& a minor degree in Business Administration 2014

 

LAUREL HIGHLANDS SCHOOL DISTRICT, Uniontown, Pennsylvania

High School Diploma, 2010

 

Professional Experience

HILTON GARDEN INN – Uniontown, Pennsylvania

Front Office Manager                                                                                                       Dec. 2015 – Present

·       Manages the front office team and assists managing the food & beverage and laundry departments

·       Communicates with all departments to coordinate packages, room blocks, VIP guests & banquet events

·       Responds to and resolves all guest and employee concerns or issues in a timely manner

·       Sets daily and monthly goals to obtain more members and room revenue

·       Invoices and balances all house accounts, group master accounts, direct bills and reservations daily

·       Records all departments cash intake and outflow

·       Participates in monthly profit & loss conference calls

·       Hosts and participates in weekly team and management meetings

·       Completes purchase orders for pantry, office supplies and any other hotel needs through various vendors based on budget

·       Communicates directly with group contacts to confirm and secure event dates

·       Generates group room & function contracts, banquet event orders & banquet checks

 

NEMACOLIN WOODLANDS RESORT & SPA  – Farmington, Pennsylvania

Spa Guest Services Supervisor                                                                                           Sept. 2014-Jan. 2016

·       Schedule, confirms and bill guests spa services

·       Coordinate small group reservations and packages

·       Audit personal daily intake and outflow of cash

·       Resolve appointment and guest conflictions

·       Promote monthly spa packages and promotions

 

 

 

 

VACATIONLAND FAMILY CAMPGROUND – Sandy Lake, Pennsylvania

Recreation Coordinator – Internship                                                                                          May 2014-Sept. 2014

·       Coordinated events for 18 themed weekends

·       Planned and hosted activities for adults and children of all ages

YANKEE CANDLE COMPANY – Grove City, Pennsylvania

Second Assistant Manager                                                                                                    Sept. 2012-Sept. 2014

•   Set & exceeded weekly, monthly and quarterly sales goal

•   Assisted in creating and updating employee schedule

•   Controlled and counted inventory monthly

NEMACOLIN WOODLANDS RESORT & SPA – Farmington, Pennsylvania

Kids Klub Attendant                                                                                                         May 2011-Jan 2012

•   Tended to children ages 6 weeks to 16 years old

•   Coordinated daily group activities for all children

•   Assisted with holiday events and parades on property

•   Assisted children and adults at the Adventure Center with canopy tours, rock climbing and zip-lining

 

 

Training/Achievements

•   OnQ

•   RAMP

•   Delphi – Salesforce

•   CPR Certified as of 2017

 

References

Kathi Suprek – Hilton Garden Inn – General Manager – 412-303-3765

Katlyn Hatcher – Woodlands Spa – Spa Director – 724-329-6772

Lisa Shadron – Vacationland Family Campground – Owner & Operator – 724-854-2610

Marcia Ward – Yankee Candle – General Manager – 724-748-3233